Revocation instructions towards consumers

Revocation rights

You have the right to revoke a contract without giving reasons within fourteen days. The revocation period shall be fourteen days from the day on which you, or a third party designated by you who is not the transporter, have/has taken possession of the goods.

In order to exercise your revocation rights, you must inform us (Seikel GmbH, Industriestraße 5–7, D-63579 Freigericht, info(at), 06055-90792-0) by clear declaration (e.g. letter sent by mail, telefax or email) about your decision to revoke this contract.

To comply with the revocation period, it shall be sufficient for you to dispatch the notification of your exercising of the revocation right before the expiration of the revocation period.


Consequences of revocation 

If you revoke a contract, we shall return all payments that we have received from you, including the delivery costs, without delay and no later than within fourteen days from the day on which we receive your notification on revocation of this contract. For this revocation, we use the same means of payment that you have used in the original transaction, except if we have expressly agreed something different; in no case shall we charge any fees for this repayment. We may refuse return of the payment until we have received the goods back or until you have proven that you have sent them back, depending on which occurs earlier.

You must send the goods back or return them to us without delay and in any case no later than within fourteen days of the day on which you inform us of revocation of this agreement. The deadline shall be complied with if you dispatch the goods before the end of the period of fourteen days. You will bear the direct costs of returning the goods. For goods that cannot be sent back normally by mail/parcel service due to their properties, the costs must be determined individually, but may be between approx. 50 and 200 EUR.

You only need to reimburse any value loss of the goods if this value loss is due to handling that was not required for review of the properties, characteristics and function of the goods.

Contacts for the delivery of goods that are not pre-made and for the production of which individual selection or determination by the customer is relevant, or that are clearly customised to the personal needs of the consumer, are excluded from revocation.

For returns without underlying deficits in the quality or type of the respective product (e.g. bad purchase, dislike of the shipment, etc.), we charge a handling fee of 15% of the value of the goods.

Excluded from revocation are contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. Also excluded from revocation are TÜV certificates.


As per: August 10, 2020